Operational Efficiency with Palo Alto Networks Autonomous Digital Experience Manager (ADEM)

February 16, 2023

Palo Alto Networks Autonomous Digital Experience Manager (ADEM) is an application performance monitoring solution that can deployed both on premises or in the cloud. It can help you to detect and isolate the root cause of application performance degradation and can integrated with Zoom’s QSS.

Self-serve ADEM

If you’re on the hunt for a “smart” device that will help you monitor and optimize your organization’s digital experiences, consider the Palo Alto Networks Autonomous Digital Experience Manager (ADEM). This product is part of the Prisma Access cloud-based security platform, and delivers a variety of features.

The ADEM product has two main components: an agent that collects data from client machines, and an analytics engine that presents users with a dashboard of performance metrics. This includes an end-to-end view of application performance, as well as a variety of user-based metrics like network utilization, Wi-Fi usage, memory usage, and more. Its “Self-Serve” feature allows individuals to get alerts and recommendations when performance issues arise.

The Autonomous Digital Experience Management (ADEM) solution designed to meet the needs of a hybrid workforce, while reducing IT costs and service ticket mean time to resolution. It also delivers segment-wise insights throughout the service delivery path. The company’s automated and intelligent detection capabilities help companies detect problems and resolve them before they impact business operations.

Detect and isolate the root cause of application performance degradation

The Palo Alto Networks Autonomous Digital Experience Management solution provides a unique solution to detect and isolate the root cause of application performance degradation. The capabilities enable organizations to identify, diagnose, and resolve user experience problems before they affect business quickly and accurately.

This unique feature helps IT teams quickly identify and solve application performance issues in minutes. With the help of this functionality, companies can reduce service ticket mean time to resolution, lowering the cost of maintaining an application environment.

The best part is that you don’t have to install a new software agent on the user’s device to benefit from this technology. This solution integrates visibility from Prisma Access, GlobalProtect and Site24x7 in the cloud, providing a holistic view of end user experiences. This comprehensive approach to user experience management helps you understand what users are experiencing and how it’s affecting their productivity.

The solution also introduces the Self-Serve capability, which is a new feature that allows users to receive proactive alerts about applications and their associated problems. This helps to improve end-user productivity and satisfaction.

Integrate with Zoom’s QSS

Palo Alto Networks and Zoom have collaborated on a joint solution that will enhance both companies’ solutions. It will help them deliver exceptional user experiences.

The Zoom Quality of Service Subscription (QSS) is a new service that improves video services for all three companies’ customers. It enables IT teams to gather insights from a wide array of participants in Zoom meetings.

This data can use to identify network issues and bottlenecks. It also helps IT teams to quickly troubleshoot issues, providing higher quality telemetry data that improves productivity.

In addition to its QSS, zoom offers add-on plans that measure and optimize service performance. They also provide granular metrics for call quality. These plans can’t link to another account. However, they do allow users to get a copy of existing records and request corrections.

The company focused on creating a frictionless communication experience. It offers several features that enable users to chat simultaneously, see each other’s faces, and even take notes. The company has also incorporated custom protocols for optimizing traffic on its network.


Palo Alto Networks’ Autonomous Digital Experience Management (ADEM) provides enterprises with a real-time monitoring tool that helps solve performance degradation problems by identifying the root cause of performance issues. This gives IT teams a unique opportunity to prevent application downtime and improve productivity.

The tool provides instant visibility into remote and branch offices and provides insights into the performance of applications. Tool also protects applications and data.

The tool is part of the company’s Prisma Access, a cloud-based platform that protects and secures application traffic and delivers a range of application intelligence and AIOps capabilities. It includes ADEM and Self-Serve.

The tool’s Self-Serve capability can help IT teams troubleshoot and resolve performance problems by guiding users through remediation. This reduces IT service desk ticket volume and the mean-time-to-resolution of those tickets.

The Palo Alto Networks’ Prisma SD-WAN also enables administrators to granularly analyze network insights. This includes site-level performance scores and circuit utilization. The telemetry also gives admins the ability to create unique network conditions.

Ammar Fakhruddin


Ammar brings in 18 years of experience in strategic solutions and product development in Public Sector, Oil & Gas and Healthcare organizations. He loves solving complex real world business and data problems by bringing in leading-edge solutions that are cost effective, improve customer and employee experience. At Propelex he focuses on helping businesses achieve digital excellence using Smart Data & Cybersecurity solutions.

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